Who this policy covers
This policy applies to the website 247plumberlomalinda.com and to calls made to our line, (909) 505-3225. The service is operated from 11354 Mountain View Ave, Loma Linda, CA 92354. Last updated 2026.
What we receive when you call
When you call, we receive your phone number. We also receive what you tell us about the problem and the address where the work is needed. If you give a name, we receive that too. We receive nothing more than what you choose to say on the call or what your phone system passes along with it.
How we use it
We use this information to understand the problem, to dispatch a licensed plumber and to give you a clear price before work starts. We also use it to follow up on a job we have already started and to review how calls are handled.
Calls to our line may be recorded for quality and training purposes.
If you do not want to be recorded, tell us at the start of the call, and we can discuss other ways to help.
Sharing with the plumber who is dispatched
To do the work, we share your address, phone number and a description of the problem with the licensed plumber dispatched to your job. That plumber needs this information to find you and prepare for the visit. We do not share it for any purpose unrelated to the service.
No forms on this site
This website has no contact form, no booking form and no account system. It does not ask you to type personal details into the page. The only way to request service is by phone, which keeps the information we hold to what you say on the call.
Embedded maps and cookies
Some pages show an embedded Google Map. Google may set its own cookies or collect usage information when that map loads. This is handled under Google's own privacy policy, and we do not control it. You can adjust your browser settings to limit cookies if you prefer.
How long we keep information
We keep call information for as long as needed to complete the job, to answer questions about it and to meet any legal duty that applies. When we no longer need it, we remove it or reduce it to a form that no longer identifies you.
Your choices
You can ask us what information we hold about your calls, ask us to correct it or ask us to remove it, subject to any legal duty to keep it. California residents may have additional rights under state law, and we will respond to a valid request as the law requires.
Children
This website and our line are meant for adults who own, rent or manage property. We do not knowingly collect information from children.
Changes to this policy
If we change this policy, we post the updated version on this page and change the year in the last updated line.
How to contact us
For questions about this policy or your information, write to contact@247plumberlomalinda.com or call (909) 505-3225. You can also write to us at 11354 Mountain View Ave, Loma Linda, CA 92354.